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Privacy Policy

Privacy Policy on Protection of Personal Information Act (“POPI Act”)


  1. Purpose


This Privacy Policy sets forth how LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD. will manage the personal information collected during the course of business for specific submission purposes.


  1. Scope


This Privacy Policy is applicable to LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD. Specifically this Privacy Policy applies to:

  1. All individuals who provide Personal Information, such as associates, job applicants, employees, retirees, clients, training providers, government, SETA’s, and others.

  2. All methods of contact, including in person, written documentation, electronically mail, via the Internet, newsletters, telephone, or facsimile.

This Privacy Policy is designed to inform all associates about their obligation to protect the privacy of all individuals and their Personal Information.


  1. Protection


LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD has in place reasonable commercial standards of technology and operational security to protect all information provided by clients. All reasonable steps will be taken to secure all clients personal information. Authorised staff, who are responsible for the maintenance of any Special Personal Information submitted or received, are required to maintain the confidentiality of such information.


Clients undertake not to divulge their usernames and passwords to any other person. Any person, business or entity who delivers or attempts to deliver any unauthorised, damaging, or malicious code or attempts to gain unauthorised access to the company website shall be held criminally liable, and in the event that the company should suffer any damage or loss, civil damages will be claimed.


  1. Limitation of Liability


In no event shall the Service Provider LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD be liable to the client for any damages, whether direct, indirect, incidental, or consequential arising out of the performance of the signed agreement by both parties.

Service Provider LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD shall not be liable for any loss of profits, goodwill, business, clients, contracts, revenue, the use of money, contractual penalties imposed by third parties, anticipated savings, or information; or any special, indirect, or consequential loss and such liability is excluded whether it is foreseen, foreseeable, known or otherwise. 




  1. Policy


This Privacy Policy describes the LIGHTBRARY DEVELOPMENT SOLUTIONS’s standard procedure governing access to and use of the personal information received. As part of the privacy policy, LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD will comply with the following legislation pertaining to the business practices; Basic Conditions of Employment Act, Employment Equity Act, Skills Development Act and Occupational Health and Safety Act, Unemployment Insurance Fund, Labour Relations Act, Promotion of Access to Information Act, and other legislation that may apply to the company, its associates, or its clients.


This Privacy Policy does not necessarily describe how local management may handle the Personal Information in order to comply with local legislations. Local management, in conjunction with Human Resources manager(s), will be responsible for accessing and complying with local regulations regarding the processing of Personal Information.


  1. Definitions


Responsible Party

Refers to the company, LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD and its authorized third parties, which determine the purposes and means of processing of Personal Information.


Data Subject

Refers to any associate or third person who can be identified, directly or indirectly, by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural, or social identity.


General Business


Defined as the Processing of Personal Information for an activity related to the commercial operations of the company. This could include, but is not limited to, sales and marketing, research, and development operations; protecting intellectual property; provision of services; internal operations; information technology and general employment matters.


Data processing for general purposes includes, but is not limited to maintaining files, conducting Training needs analysis and skills audits, various submissions, conducting performance reviews, and intra-company communications.


Personal Information

Defined as any information related to an identified or identifiable person.

E.g., ID/ Passport number, Phone number, Email address, Physical address, etc.



Defined as a legal person, or any other entity that processes Personal Information on behalf of the Responsible Party, under its control. In this context, the Operator may be a payroll preparation firm that works on behalf of the company, under the company’s control. The company requires Operators to protect the privacy, confidentiality, and security of the Personal Information.



Defined as any operation or any set of operations performed upon Personal Information, whether or not by automatic means, such as collection, submissions, recording, organisation, storage, adaption or alteration, retrieval, consultation, disclosure by transmission, dissemination, alignment, or combination, blocking, deletion or destruction.


Special Personal Information

Defined as a subset of Personal Information that refers to Religious/ Philosophical beliefs, Ethnic origin, Health/ Sex Life, Biometric data, Criminal record, Disability Status and Salary/ Wages, etc.


Third Party

Defined as any legal person, public authority, agency, or any other entity other than the Data Subject, the Responsible Party, the Operator, and the persons who, under direct authority of the Responsible Party or the Operator, are authorised to process the Personal Information. E.g., Training Providers and SETA’s etc.



  1. Procedure

Use of Personal Information


General business operations authorised individuals within LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD may occasionally utilize and/or transfer Personal Information for necessary General business purposes. Specifically Personal Information may be used as follows:

  1. To identify a Data Subject personally.

  2. To communicate with a Data Subject (directly or indirectly).

  3. To comply with Human Resource requirements.

  4. To comply with government legislations; and

  5. To provide manage the business effectively.


Integrity of Personal Information


LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD. will take reasonable steps that Personal Information and Special Personal Information are:

  1. Obtained directly from the Data Subject whom the Personal Information relates.

  2. Obtained and processed fairly and lawfully by the company for General business purposes.

  3. Relevant to and no more revealing than is necessary for General business purposes; and

  4. Updated to maintain accuracy, while information is under control of the company and kept only for long as reasonably necessary.


  1. Notice


LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD informs Data Subjects about the purposes for which Personal information is collected and used. In certain situations, Personal Information may be rendered anonymous so that the names of the Data Subjects are not known by Operators.


  1. Access to Personal Information


LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD takes steps to make sure that the Personal Information it uses is correct and will allow Data Subjects reasonable access to Personal Information about themselves during normal working hours and upon request and will be allowed to update and/or correct any inaccurate information.


  1. Procedure for Assessing Personal Information


Questions about Personal Information and/or authorisation to access such information are to be directed to Data Subject’s Human Resource manager. Unauthorised access may be grounds for disciplinary actions.


  1. Security of Personal Information


LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD will take reasonable precautions to protect Personal Information loss, misuse, unauthorised access, disclosure, alteration, and destruction and will direct its associates with responsibility for handling physical documents containing personally identifiable information for such documents (1) must be stored in locked file cabinets when not in use (2) must not left unsecured in plain view when in use.


  1. Transfer of Personal Information


Subject to this policy, LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD. may occasionally transfer Personal Information for necessary General business purposes, in compliance with country-of-origin regulations. Electronic documents containing personally identifiable information will only be shared with associates who are authorized to process such information and have a need to know such information. The company will direct its associates with responsibility for handling electronic documents containing Personal information that such electronic documents must be password protected when stored on the Company’s information systems or servers that are backed up.


  1. Choice


Any Associate whose Personal Information is to be transferred to Third Parties as described in This Privacy Policy may choose not to have their Personal Information transferred. A Data Subject must communicate their desire to “opt-out” as outlined below. Data Subjects who exercise their right to opt-out are to be informed of the impact such opt-out will have on their employment within LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD.


A Data Subject may not opt out of transfer of Personal Information which is transferred by LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD to a Third Party for the following purposes:

  1. Submission Purposes.

  2. Meeting applicable legal requirements.

  3. Permitting the legitimate interests of the company in making promotions, appointments, preparing succession planning and other employment decisions.


  1. Accountability


LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD expects its associates, employees, and partners to maintain the trust placed in the Company by those Data Subjects who provide personal information to the Company. LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD may periodically audit privacy compliance, and where necessary, will extend by contract its privacy policies and information protection practices to the Company’ business relationships.

Annual assessments will be performed on processes and systems for the evaluation of the security protection and privacy of personally identifiable data.


  1. Procedure for Inquiries, Complaints and Opt-Out


A Data Subject may contact their local human resources manager or the Company’s Compliance Officer with inquiries or complaints regarding the processing of Personal Information or to opt out of the transfer of Personal Information.


  1. Enforcement


LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD uses a self-assessment approach to assure compliance with this Privacy Policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible and in conformity with the principles. LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD encourages interested persons to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information in accordance with the principles.


  1. Information Subject to Other Policies


LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD is committed to following the Principles for all Personal Information. However, certain information is subject to policies that may differ in some respects from the general policies set forth in this Privacy Policy. Questions or inquiries concerning this Privacy Policy should be directed to Management of LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD. 

Letter for clients

Dear Valued Client

Protection of Personal Information Act (“POPI Act”)

POPIA promotes the protection of personal information effective from the 1st of July 2021. LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD takes the protection of your personal information very seriously. We will only collect, use, and keep personal information if there is a lawful purpose for doing so.


Personal Information is information that identifies you or relates to you personally. For example: your name, race, gender, marital status, identity number, health, and financial status, contact details and biometric information etc.

Wherever reference is made to “Private Body” in this manual, referred to as LIGHTBRARY DEVELOPMENT SOLUTUIONS (PTY) LTD. These, records include, but are not limited to, the records which pertain to the Private Body’s own affairs.


LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD collects and uses personal information purposely for:

  • Communication and interaction with its suppliers and customers. Communication may be done via email, phone or online (through our social platforms or websites).

  • Providing information or services that suppliers and/or customers may request from us to do.

  • Compliance with legal obligations to Legislative Acts for example Companies Act, Income Tax Act, and Occupational Health & Safety Act etc.

  • Improving our products and/or services by conducting research and surveys to obtain feedback from our suppliers and/or customers. Inform suppliers and/or customers about changes and/or events and/or promotions at LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD


LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD primarily collects personal information directly from our suppliers and/or our customers. We will take reasonable practical methods to ensure that all personal information is complete, accurate and up to date wherever deemed necessary.

To enable LIGHTBRARY DEVELOPMENT SOLUTIONS (PTY) LTD to do so, we require that you promptly notify us of any changes to your personal information. We have put in place the best practices to safeguard your personal information against access by unauthorized persons, unlawful disclosure, or breach.


Kind Regards


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